Customer Service Representative

TEKsystems•Plymouth Charter Township, MI

6d•$21 - $21•Onsite

About The Position

In this role, you’ll be the friendly voice customers rely on for support. Your responsibilities include: Handling inbound customer calls and occasional follow-up calls Addressing questions about prior authorizations, general inquiries, and confidential information Accurately entering and updating customer information across multiple systems Delivering high-quality, detail-oriented service Managing a high call volume—typically 50–100 calls per day, depending on complexity Navigating several programs to track information and document interactions You’ll thrive in this role if you enjoy fast-paced environments and helping customers with patience and professionalism.

Requirements

At least 1 year of recent high-volume call center experience (within the last 2–3 years)
Stable work history (no jumpy resumes)
Typing speed of 30 WPM or higher
Strong computer skills and comfort navigating multiple systems
Customer service
Call center experience
Computer proficiency & data entry

Responsibilities

Handling inbound customer calls and occasional follow-up calls
Addressing questions about prior authorizations, general inquiries, and confidential information
Accurately entering and updating customer information across multiple systems
Delivering high-quality, detail-oriented service
Managing a high call volume—typically 50–100 calls per day, depending on complexity
Navigating several programs to track information and document interactions