Customer Service Representative

Skyservice Business Aviation•Fort Lauderdale, FL

92d

About The Position

Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you. LOCATION: OPF PURPOSE: Fontainebleau Aviation, a Skyservice company, is accepting applications for Customer Service Representatives. We are an established and successful business aviation company seeking confident, reliable, and friendly Customer Service Representatives. In this role, you will be responsible for interacting with the most important element of our company – our customers. This position involves working rotational shifts including weekends and holidays depending on scheduling needs. SUMMARY OF RESPONSIBILITIES: Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; Ensure communication and coordination between customers, lineservice crew and staff; Coordinate fueling, catering, car rental, hotel booking and reservations; Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly; Answer the general number phone lines and forward calls to the the appropriate person; Fill out digital forms for new clients and actively promote additional aircraft services and products; Respond to customer email inquiries in a timely and courteous manner; Complete daily invoicing and data entry for various vendors and customers; Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made; Other duties as assigned.

Requirements

High school diploma/GED required
Intermediate computer skills
Excellent communication skills
Excellent customer service skills
Ability to multitask
Strong conflict resolution skills
Maintain a professional demeanor and appearance at all times
Weekend availability and willingness to work overtime during peak seasons
Be at least 18 years of age
Legally entitled to work in the United States
Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass

Nice To Haves

Aviation experience preferred, but not required

Responsibilities

Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers
Ensure communication and coordination between customers, lineservice crew and staff
Coordinate fueling, catering, car rental, hotel booking and reservations
Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly
Answer the general number phone lines and forward calls to the the appropriate person
Fill out digital forms for new clients and actively promote additional aircraft services and products
Respond to customer email inquiries in a timely and courteous manner
Complete daily invoicing and data entry for various vendors and customers
Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made
Other duties as assigned