Customer Service Representative - Aurora
About The Position
General Purpose The Customer Service Representative is an entry- level position that is focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions. Essential Duties/Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular and Reliable on-site attendance is required as an essential function of this position. Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards). Uses numerous software applications to accomplish daily tasks with minimal errors. Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise. Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Understands the features and benefits of Alpine Bank consumer and business products and services. Answers basic customer inquiries and cross-sells when appropriate. Works effectively in a team oriented environment. Follows all bank policies and procedures. Performs other duties as assigned. Employees are held accountable for all duties of this job.
Requirements
- Customer Service oriented individual.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
- Basic mathematical and cash handling skills.
- Basic keyboard navigation ability.
- Understanding and application of banking compliance regulations.
- No specific education or formal training required.
- An entry-level position requiring little or no banking experience.
Nice To Haves
- Previous cash handling and/or customer service experience preferred.
- Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
- Bilingual abilities are a plus.
Responsibilities
- Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards).
- Uses numerous software applications to accomplish daily tasks with minimal errors.
- Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
- Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Understands the features and benefits of Alpine Bank consumer and business products and services.
- Answers basic customer inquiries and cross-sells when appropriate.
- Works effectively in a team oriented environment.
- Follows all bank policies and procedures.
- Performs other duties as assigned.
- Employees are held accountable for all duties of this job.
Benefits
- For an overview of our employee benefits please visit: Alpine Bank Careers Page
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
