Service Advisor - Quincy Aurora

Sun Auto Tire and Service•Aurora, CO

22h•$18 - $20

About The Position

Service Street Tire & Service proudly serves the South Denver Metro Area, providing honest service and dependable results you can count on. We offer complete auto service, from oil changes to major repairs, with fast, friendly service. W e have immediate openings for experienced Service Advisors in Aurora. The Sales/Service Advisor is responsible for selling and promoting all products and services offered by Service Street by following the company’s store standards and expectations.

Requirements

Prior experience as a Service Advisor is highly preferred, but not required
Professional appearance and proven ability to work in a process driven environment
Possess a current and valid driver's license
Must be at least 18 years old
Ability to work Monday - Saturday

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned