Customer Service Representative - Fairmont Main

WesBanco Bank, Inc.•Fairmont, WV

6h•Onsite

About The Position

The Customer Service Representative (CSR) is responsible for fostering a positive work environment that inspires, motivates, challenges, supports, and provides ongoing recognition for exceptional performance. This role involves accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, the CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. The CSR determines the proper individual or line of business to handle sales opportunities and more complex customer service issues.

Requirements

Acquire and maintain a proficiency in the bank's policies and procedures.
Adhere to all laws, rules, and regulations applicable to conduct and work performance.
Complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365.
Proficient computer skills and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Excellent organizational skills.
Ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
High school diploma or GED required.

Nice To Haves

Sound mathematical and analytical skills.
Cash handling experience.
Customer service experience.

Responsibilities

Foster a positive work environment that inspires, motivates, challenges, supports, and provides ongoing recognition for exceptional performance.
Accept and accurately process all financial service transactions.
Be responsible for the CSR cash drawer and follow proper balancing and cash handling procedures.
Comply and operate within security and audit procedures.
Maintain a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and performing any additional duties assigned to support the success of the Banking Center.
Meet established individual referral goals as assigned.
Determine appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
Develop and maintain working knowledge of the Bank's products and services.