Customer Service Representative

DAP•Baltimore, MD

4d•$19 - $22

About The Position

The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time. Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.

Requirements

Must be able to work 9:30 am - 6:00 pm
High School (or equivalent)
Effective communications skills – verbal and written, SAP experience a plus.
Grace under pressure – remain positive and focused to the task at hand.
Effective problem-solving skills – quick on your feet and can think outside of the box.
Ability to multi-task and prioritize work all with a sense of urgency.
Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
French fluency is a plus.

Nice To Haves

SAP experience
French fluency

Responsibilities

Responsible for maintaining a high service level and low abandon rate by ensuring customer calls are answered in a timely manner. Answering the customer calls using excellent phone techniques. Provide tracking details to final destination upon customer request.
Responsible for accurate order entry of all incoming orders via phone, fax, and email. Responsible for tracking and monitoring of all orders from entry to shipment. Confirmation of all orders received to the customer within 24 hours providing valid expected ship dates.
Responsible for the review and monitoring of orders entered report to ensure accurate and timely delivery of customer orders. Review all backorders for daily communication with plants regarding shipping status of backorders.
Responsible for daily interaction with sales reps, credit reps and pricing team to resolve all order blocks and pricing issues in a timely manner. Communicate with credit department on term’s discrepancies.
Responsible for the accurate and timely process of requests for credit/debit upon customer request and investigation. Ensuring that the procedures are followed for each process in a correct manner.
Responsible for the daily interaction of assigned customers and sales reps. regarding orders, pricing, problems and product information.
Additional duties as required.