Customer Service Representative

Balanced Body Inc•Sacramento, CA

3d•$26 - $32•Hybrid

About The Position

Are you ready to become a champion for Pilates Enthusiasts? Are you looking for an opportunity to support small businesses and start-ups grow and succeed? Do you like to build strong professional relationships, resolve customer issues, and help spread a passion for Pilates? We have an exciting opportunity to join our team. Balanced Body is an energetic, environmentally sensitive company that is growing! Balanced Body leads the world in providing Pilates equipment and education. As a Customer Service Representative, you can make a major contribution toward assisting Pilates and other fitness professionals ensure their businesses our positioned for long-term success.

Requirements

Excellent verbal and written communications skills, you will also have excellent attention to detail.
Proven resolution, logical troubleshooting, and customer satisfaction skills.
Strong problem solving/resolution skills.
Excellent listening, probing and de-escalation skills.
Able to learn quickly/be passionate about learning new concepts, technology and processes.
Possess strong analytical skills with excellent communication, literacy & interpersonal skills.
Have the ability to handle multiple tasks & prioritize on an on-going basis.
Ability to listen and comprehend information over the phone & via email.
Ability to compose and proofread documents and reports.
Attention to detail and problem-solving skills.
Minimum 2 years’ account management or sales experience.
Experience in tech support, customer service experience preferred.
Some college education is ideal.

Nice To Haves

Experience assisting customers in a app based environment is a bonus.

Responsibilities

Maintain and build relationships with Balanced Body's customers, by helping to resolve parts, service, and shipping issues associated with their equipment.
Provide outstanding service, consistently meeting service targets.
Speedy closure of customer issues while maintaining best in class customer satisfaction.
Follow industry trends and gather/report on valuable VOC feedback to help the organization grow.
Forward new sales opportunities to the account team when presented.
Timely follow up on all customer inquiries.
Process orders for any service parts as needed.
Initiate RMAs and Customer Cases as needed.
Complete administrative tasks and order processing on-schedule and with accuracy.
Attain all critical KPI metrics including but not limited to: Turn Around Time targets, productivity goals, quality assurance drivers.
Escalate issues to the Sales Tech team when appropriate.
Act as an advocate for our customers.
Continue expanding your knowledge of our products and services over time.
Contribute individually and as a member of the Balanced Body sales team.
Utilize Customer Relationship Management (CRM) System, and ensure all accounts are loaded with accurate and timely data.
Perform other duties as required to meet company needs.