Call Center- Customer Service Representative

Pittsford•Rochester, NY

19h•$17

About The Position

We are seeking a friendly, motivated, and results-driven Customer Service Representative to join our team. This role operates in a call-center environment and plays a key part in helping families enroll their children in swim lessons. The ideal candidate is comfortable on the phone, enjoys helping others, and can consistently meet performance metrics related to calls, customer experience, and enrollments.

Requirements

Excellent interpersonal, communication, and organizational skills
Strong customer service mindset with the ability to meet performance goals
Must pass background examinations (included with training)
High school diploma or GED preferred
Some college coursework highly preferred
Minimum of one year of customer service and/or administrative office experience required
Intermediate computer skills preferred (Word, Excel, and other software systems) required
Ability to multitask, stay organized, and work in a fast-paced call environment

Responsibilities

Answer incoming phone calls promptly and professionally; screen, direct, and respond to inquiries
Make outbound calls to prospective and current members regarding swim lessons, scheduling, and account follow-ups
Process student registrations using effective sales and customer service techniques
Meet and maintain assigned performance metrics (call volume, conversions, follow-ups, etc.)
Check and respond to voicemail and email correspondence in a timely manner
Make collection calls to resolve open account balances
Schedule birthday and pool parties
Resolve customer questions and concerns with a calm, professional, and solution-focused approach
Maintain accurate records using internal systems
Perform additional duties as assigned by management