Customer Service Representative - Remote

OneTouch Direct•San Antonio, TX

1d•Remote

About The Position

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest. MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED Join Our Team as a Remote Customer Service Representative! As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Requirements

High school diploma or equivalent required.
1-2 years of customer service experience preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and an ability to think critically.
Ability to work independently and manage time effectively in a remote setting.
Reliable internet connection and a quiet home office environment.
A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
Hardwired internet connection (ethernet) required
USB headset (not wireless) with noise-canceling features
Webcam (external or integrated)

Nice To Haves

Previous experience in a call center or remote support role is a plus.

Responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Assist customers with troubleshooting issues and provide accurate solutions.
Process orders, amendments, and returns efficiently.
Escalate unresolved issues to senior staff when necessary.
Provide feedback to improve customer service processes.