Customer Service Representative

Reconomy • Windsor, CT

8d • $22 - $24 • Hybrid

About The Position

The Customer Service Representative is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, processing orders, and offering service information. The ideal candidate is patient, empathetic, and passionate about helping people while maintaining a professional attitude.

Requirements

• Minimum high school diploma
• 3+ years of experience in customer service.
• Strong communication skills
• Proven ability to multi- task and effectively coordinate initiatives with several internal department representatives
• Attention to detail
• Excellent problem-solving skills
• Proficiency with Microsoft Office and CRM

Responsibilities

• Provide prompt and professional responses to customer inquiries—whether in person, by phone, or via email—to ensure timely resolution and uphold high service standards.
• Escalate complex or priority concerns to appropriate teams
• Collaborate with other departments to efficiently and accurately resolve the issue at hand, ensuring seamless cross-functional alignment and timely outcomes.
• Accurately document all interactions and updates in the CRM system
• Identify priority or complex issues and escalate them to the appropriate teams or leadership to ensure swift resolution and maintain operational effectiveness.
• Create purchase orders and maintain proper records for billing and compliance
• Meet or exceed performance metrics including response time, resolution rates, and customer satisfaction
• Recommend improvements to processes and procedures to enhance operational efficiency and strengthen overall performance.

Benefits

• Comprehensive health and dental benefits
• Employer matching of employee retirement contribution
• Supportive work-life balance: hybrid/in-office work schedule
• Supportive of professional development
• Dynamic and international working environment
• Will work in close coordination with Reconomy teams in the Americas and periodically with other regions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED