Customer Service Representative- NC Department of Vital Statistics

IFB Solutions • Winston-Salem, NC

5d • $18 - $18 • Remote

About The Position

The person in this position is responsible for supporting the NC Department of Vital Statistics via a wide range of customer support work-types for help desk and call center.

Requirements

• Must have experience handling confidential end-user information.
• Must have experience in responding to inquiries via inbound and outbound calls, emails, and tickets.
• Must be able to work various shifts.
• Must have excellent communication and interpersonal skills and be a fast learner.
• Must have the ability to work with autonomy under a consistently changing knowledge base.
• A minimum of one year of call center experience is preferred.
• An associate’s degree or higher in a related field is preferred.

Nice To Haves

• The ability to speak both English and Spanish is a plus.

Responsibilities

• Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and system support.
• Troubleshoot systems and provide technical assistance to business partner users.
• Assist individuals seeking to place a certificate order.
• Provide updates on the status of an order.
• Answer any questions related to general frequently asked questions.
• Assist individuals related to application requirements.
• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees