Customer Service Representative (CSR) - Lampton Love
About The Position
Based in Choctaw, MS , our Customer Service Representatives play a vital role in shaping the customer experience and representing our company through every interaction. CSR's assist customers by answering incoming calls, addressing questions and concerns, processing payments, and creating propane delivery orders with accuracy and professionalism. You will also support daily office operations through tasks such as filing, scanning, and data entry. This position requires a calm, friendly, and solution-oriented approach, even in challenging situations, to ensure each customer receives exceptional service.
Requirements
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Friendly, patient, and professional demeanor
- Ability to handle multiple tasks at once
- Basic computer and typing skills
- Experience with Microsoft Office (Excel, Word, Outlook)
Nice To Haves
- Experience with Cargas Energy or similar energy/propane software is a plus
- Prior customer service experience is a plus
Responsibilities
- Answer incoming phone calls in a courteous and professional manner
- Respond to customer questions, concerns, and requests accurately and efficiently
- Maintain a calm and helpful attitude, even in challenging situations
- Perform general office duties such as filing, scanning, and data entry
- Create propane deliveries after obtaining information from customers
- Accept cash, check, and credit card payments from customers
Benefits
- Competitive pay
- Medical, Dental, Vision & Life Insurance
- 401 (k) with company match
- Paid time off (PTO)
- Employee propane discount
- Stability, support, and room to grow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
