Bilingual Customer Service Representative - B101

MYGRANT GLASS COMPANY INC•Deer Park, TX

About The Position

At Mygrant Glass, we’re looking for a dependable Customer Service Representative to provide outstanding support to our customers and branch operations. In this role, you’ll be the first point of contact for both English- and Spanish-speaking clients—handling calls, processing orders and payments, and ensuring professional, accurate, and timely service. Beyond the front desk, you’ll assist with returns, account management, and coordination with the warehouse team to maintain smooth and efficient operations. As a key member of our branch team, you’ll communicate clearly, problem-solve effectively, and deliver the exceptional service that defines Mygrant Glass. A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

Requirements

Professional demeanor with superior telephone and people skills.
Able to communicate clearly.
Must be organized and able to multi-task.
General knowledge of Microsoft products.
Type 30 wpm (preferred).
Ability to work collaboratively in a team environment.
Excellent at resolving customer conflict.
Willing to learn and follow directives.
Exhibit patience and attentiveness.
Exceptional time management skills with impeccable follow through.
Technologically proficient.

Nice To Haves

Bilingual preferred

Responsibilities

Enter customer orders for auto glass parts and process customer returns.
Process daily cash, credit cards, and check deposits with accurate data entry.
Assist with inventory - interacting with operation warehouse inventory control.
Interact with customers via telephone and in-person providing information and assistance.
Manage customer accounts with discretion and escalate customer concerns as needed.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
Keep records of customer interactions, process customer accounts and file documents.
Manage large amounts of incoming phone calls.
Develop working knowledge of the evolving products and services to better serve customers.