Customer Service Representative

Thomco•Suwanee, GA

18d•Onsite

About The Position

We are seeking a full-time Customer Service Representative. This position is a fit for someone who thrives in an environment where they are supporting and serving customer needs every day. The Customer Service Representative will be responsible for accurately processing customer purchase orders into the ERP system and ensuring the timely fulfillment of orders. This role serves as a key liaison between the sales, customer service, and shipping departments, ensuring that order information is complete, accurate, and aligned with company standards to drive customer satisfaction and business success. Our goal is to work with our customers to not only find the right solution but to help reduce costs to ensure their requirements are met. We value teamwork, quality, service, respect, and integrity. Thomco also values a culture based on the following attributes: Customer Service passion; Positive Attitude; Cooperation; Teamwork; and a strong sense of Engagement and Ownership.

Requirements

Associate’s degree or equivalent experience.
At least 2 to 4 years of customer service and purchasing experience, preferably in a business-to-business industrial distribution environment.
Strong organizational skills and a customer-focused mindset are important in this role.
Ability to prioritize and multi-task job responsibilities.
High attention to detail, quality assurance, and order entry accuracy.
Excellent written and verbal communication skills.
Ability to understand and anticipate customer needs.
Must be a quick learner to become knowledgeable about Thomco’s product offerings.
Computer proficiency with Windows, MS Office Suite such as Outlook email, Word and Excel.
Ability to learn new technology and software.

Nice To Haves

Knowledge of Dynamics 365 CRM and Sage ERP software are highly desired.

Responsibilities

Processing customer purchase orders
Verifying pricing and product availability
Tracking orders
Resolving discrepancies or potential delays and communicating updates to customers and internal stakeholders
Purchasing duties for a portion of Thomco’s business and operational tasks such as inventory control
Coordinating with other team members to ensure all details of the customer order are met
Accurately enter customer order information in the company’s ERP system such as item numbers, product description, pricing and shipping details
Managing and tracking the order from fulfillment to shipping to ensure a positive customer experience
Working on behalf of the customer and the sales and customer service teams to ensure that information is flowing to the customer and other internal stakeholders, as needed
Keeping track of the status of orders in a high-volume and business-to-business industrial distribution environment
Following up with all stakeholders, as needed
Communicating with customers via email and occasionally on the phone
Interacting with the sales team and internal stakeholders in person or on the phone to ensure efficient flow of communication
Building strong, trusted relationships with the sales department and customers