Part-time Customer Service Representative

Houston Ballet•Houston, TX

43d•Onsite

About The Position

The Customer Service Representative (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The CSRs assume ticket order responsibility and processing of payments during performances and throughout the work week. At Houston Ballet, your creativity meets purpose, and your passion takes center stage. Whether on stage or behind the scenes, every role here contributes to something bigger. ✨ Your Passion. Our Stage. Visit: www.houstonballet.org for more information. Please note: This position requires work outside normal business hours

Requirements

HS Diploma required.
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Responsibilities

Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window
Explain seating, prices, fees and sections of multiple venues as well as parking options and directions to each.
Understand and have knowledge of various subscription packages to explain options and fill orders for interested patrons
Answer specific questions from patrons about story lines of each ballet, composers, dancers, and general questions about Houston Ballet
Package tickets for mailing (sealed and stamped with appropriate postage) or Will Call (file, alphabetically, each ticket order within appropriate date and performance time)
Work scheduled evening and matinee performances in the box office when Houston Ballet is in performance in such capacities as selling tickets, working the Will Call windows or answering the phones
Work in multiple box office venues and ability to work independently
Assume responsibility for a $150 cash drawer when working in a box office window.
Process each ticket order through Tessitura
Provide to management an end-of-day printed detail batch summary developed from Tessitura that balances credit cards, cash, and check transactions
Participate in on-going training with regard to customer service, Tessitura features, and ballet subject-matter content
Assist box office managers and marketing department staff as needed in providing assistance for special projects in either the Houston Ballets Center for Dance or in the box office