Customer Service Representative

Taylor Corporation

13d • Onsite

About The Position

Join Our Team! Benefits Start Day 1 Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor. Your Hours: Monday - Friday, 8:00am - 5pm in-office Your Opportunity: Taylor Enterprise Solutions, a Taylor Corporation company, is seeking a Customer Service Representative (CSR) to join the team in Hutchins, TX. to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures. Your Responsibilities: Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Requirements

• The ability to understand and appropriately use the company pricing system and policies.
• The ability to understand and help the customer articulate their needs.
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
• Autonomously manage and own numerous multiple-solution customers and related demands with ease.
• Work independently and within a team to deliver a consistent, exceptional customer experience every time.

Nice To Haves

• High School education or above with 2 years of college
• 3 years of related / relevant experience in position or specialization.
• Print, marketing or promotional product experience
• Salesforce.com knowledge a plus.
• Strong MS Office skills with emphasis on Excel and Outlook.
• Advanced computer experience and ability to implement new technologies.

Responsibilities

• Guarantee satisfaction and value for our customers
• Contribute to a work environment that fosters pride in being part of a winning team.
• Contribute to the company’s goals of achieving cost efficiencies by maintaining high productivity and quality standards.
• A CSR is responsible for supporting the company vision and mission.
• This position requires tact, sensitivity, and professionalism, because they are in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity.
• Work independently and within a team to deliver a consistent, exceptional customer experience every time
• Manage all communication – written, verbal and in-person – professionally, proactively and efficiently
• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
• Successfully establish, manage and exceed customer expectations throughout all engagements
• Engage appropriate resources to assist or resolve service issues as necessary
• Understand and appropriately use the company pricing system and policies
• Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
• Manage workflow to meet customer deadlines in a team environment
• Understand and help the customer articulate their needs
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
• Coordination of projects and complex customer deliverables

Benefits

• employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees