Customer Service Representative
About The Position
Customer Service duties may include, but are not limited to, the following responsibilities: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner. Answer the calls timely without drops/abandons. Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter. Resubmit Corrected Claims and supporting documentation as need for the patient experience. Communicate with other organizational departments to ensure proper handling of patient accounts. Communicates issues to management timely and performs other duties as assigned by direct supervisors. Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure. Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.
Requirements
- High school diploma or GED
- 0-2 years of prior relevant experience
- Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.
Nice To Haves
- 1 - 3 years related or general knowledge of payor-specific or medical specialty billing
- Dialer experience
- Bilingual (English/Spanish)
Responsibilities
- Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.
- Answer the calls timely without drops/abandons.
- Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
- Facilitate resolution by referring the matter to the issue/content expert.
- Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
- Resubmit Corrected Claims and supporting documentation as need for the patient experience.
- Communicate with other organizational departments to ensure proper handling of patient accounts.
- Communicate issues to management timely and performs other duties as assigned by direct supervisors.
- Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
