Customer Service Representative

TEKsystems • Lake Bluff, IL

47d • $18 - $18 • Hybrid

About The Position

In this role, you will provide exceptional service to healthcare clients by assisting with patient account inquiries, medical collections, and insurance-related questions. This is a fast-paced, high-volume environment requiring adaptability, professionalism, and strong communication skills.

Requirements

• High school diploma or GED (required)
• Bilingual in Spanish (required)
• Strong computer skills and ability to navigate multiple systems
• Excellent written and verbal communication skills
• Ability to work in a high-volume, repetitive environment

Nice To Haves

• Minimum 1 year of recent healthcare experience in a call center (preferred)

Responsibilities

• Provide assistance via phone for patient account management, billing inquiries, and insurance verification
• Handle Medicare and Medicaid-related questions
• Contact clients regarding abnormal test results, specimen issues, and requisition verification
• Document all calls accurately in internal systems
• Collaborate with internal teams to resolve client issues promptly
• Other duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees