Customer Service Representative - Electrical Parts

Sonepar•Minneapolis, MN

21d•$25 - $32

About The Position

As a Customer Service Representative, you will accurately and efficiently process customer purchase orders, back orders, credits, return authorizations, quotations, and other sales-related functions. This may be received directly from the customer delegated by Account Manager or Account Representative. On a typical day, you will: Take orders over the phone, and through email Provide 2nd level support for Counter Sales Assist customers with product explanations, pricing, availability, and suggest additional/related items that are helpful or required. Maintain knowledge of and promote our entire e-business platform. Call the Credit Department as needed regarding credit hold orders. Assemble drawings and cut sheets.

Requirements

High school diploma.
1-2 years’ experience in customer-facing role.
Basic computer skills for entering orders
Willingness to learn about our products through on-the-job training
Must be authorized to work in the United States without VISA sponsorship now or in the future

Nice To Haves

Experience in the electrical, mechanical, HVAC, plumbing, or construction industries.
1-2 years of post -secondary education or equivalent experience

Responsibilities

Take orders over the phone, and through email
Provide 2nd level support for Counter Sales
Assist customers with product explanations, pricing, availability, and suggest additional/related items that are helpful or required.
Maintain knowledge of and promote our entire e-business platform.
Call the Credit Department as needed regarding credit hold orders.
Assemble drawings and cut sheets.