Customer Service Representative

Catania-Spagna Corp • Ayer, MA

2d • Onsite

About The Position

At Catania Oils, we don’t just produce premium edible oils—we build lasting relationships. As a Customer Service Representative, you’ll be the frontline ambassador for our brand, ensuring every customer interaction reflects our commitment to excellence, responsiveness, and care.

Requirements

• 3–5 years of experience in a manufacturing or production environment; 2 years of college preferred.
• Strong communication and organizational skills.
• A proactive, team-first mindset with a passion for customer satisfaction.

Nice To Haves

• Familiarity with EDI systems is a plus.

Responsibilities

• Serve as the primary point of contact for customers, sales, logistics, and production teams within your assigned territory.
• Accurately enter and manage orders received via email, phone, fax, or EDI into our company database.
• Collaborate with Sales to confirm pricing and resolve order-related issues swiftly.
• Coordinate with Production and Logistics to ensure timely product availability and delivery.
• Process contracts and confirm orders to meet service goals.
• Build strong internal and external relationships to support seamless operations.
• Stay informed on Catania Oils’ product specifications, customer profiles, and market dynamics.
• Actively participate in team meetings and contribute to continuous improvement.
• Support special projects and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees