Customer Service Representative

Hendrick Automotive Group • Chesapeake, VA

37d • Onsite

About The Position

Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
• GED or High School Diploma
• Business field of study/work experience
• up to 3 years work experience
• Previous customer service experience desired.
• Excellent interpersonal, communication, and organizational skills are required.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• The position requires regular and predictable attendance.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.
• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement

Nice To Haves

• Valid Driver’s License
• Automobile Salesperson License
• Advanced skills in Microsoft Office products.
• Ability to learn Dealership Management System and web based applications utilized in operations.

Responsibilities

• Addresses customer concerns
• Strives to resolve issues between customers and dealership (sales and service)
• Works closely with department managers to ensure customer satisfaction
• Follows up with customers through telephone and mailings prior to purchase
• Follows up with customers through telephone and mailings after purchase
• Follows up with customers through telephone and mailings after service
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED