Customer Service Representative

Inteplast Group•Dallas, TX

33d

About The Position

Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative, CSR Tier 1. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. Shift: Must be available to work weekends Monday through Friday the team has 3 shifts 7am-4pm (opening shift) 7:30am-4:30pm 8:30am-5:30pm (closing shift) Saturday: 7am to 2:30pm Sunday: 10am-5:30pm When a CSR works weekends, they get their days off during the week

Requirements

High School Diploma or higher degree required.
2-4 years of meat industry experience required.
Minimum 4 years in customer service/sales required.
Ability to read, write, and speak fluently in English language required.
Strong technology and computer skills required.
Must be a team player with a positive attitude.
Self-motivated, professional ability to multitask, and work well under pressure.

Nice To Haves

Spanish a plus.
Experience with Canopy system a plus.

Responsibilities

Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
Run production reports as requested by the warehouse team.
Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
Work with outside sales team reporting irregularities and issues.
Direct phone calls to the appropriate team members.
Build and maintain customer relationships.
Deal professionally on the phone and in person with customers, vendors and fellow employees.
Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
Assist with processing special orders and customer price lists.
Run credits as approved by management.
Assist with AR/AP functions.
Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
Attend sales meetings and take part in sales activities as needed.
Additional projects or tasks may be assigned as needed.