Customer Service Representative

Curtze Food Service • Erie, PA

2d • Onsite

About The Position

Curtze Food Service is a leading provider of food service solutions dedicated to fostering and maintaining strong relationships with our valued customers, vendors, and staff. We seek a detail-oriented and proactive Customer Service Representative to join our team. If you thrive in a fast-paced environment, excel in multitasking, possess excellent communication skills, and are proficient with computers, we want to hear from you. Schedule: 1st Shift Monday through Friday with rotating half day on Saturday

Requirements

• High School Diploma/GED or Equivalent Experience
• Inside sales experience
• 2+ years of Customer Service experience
• Proficiency in computer usage

Nice To Haves

• Previous management experience a plus

Responsibilities

• Provide exceptional customer service by phone, email, and fax, ensuring professional and pleasant interactions with customers, vendors, sales representatives, and staff members.
• Efficiently receive and process small and large orders for products.
• Accurately enter data into our computer system for customer orders, shipments, payment applications, and order tracking.
• Proactively follow up with customers to ensure their service expectations are met.
• Nurture relationships with our diverse customer base.
• Manage a database related to customer invoices, accounts receivable, and promotional activities.
• Effectively resolve customer issues and inquiries.
• Utilize in-depth product knowledge to handle more specialized calls.

Benefits

• Medical insurance
• dental insurance
• vision insurance
• 401(k)
• 401(k) match
• pet insurance
• life insurance
• short-term disability insurance
• voluntary accident insurance
• flexible spending account
• employee discount
• paid holidays
• paid time off
• and Christmas Club.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED