Customer Service Representative

Diehl Collision of Washington • Washington, PA

25d

About The Position

Diehl Collision of Washington is seeking a dedicated and personable Customer Service Representative to join our team in Washington, PA. In this role, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a critical part in maintaining customer satisfaction and fostering long-term relationships.

Requirements

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Experience in customer service or related fields is a plus.
• Proficiency with computer systems and customer management software.
• A positive attitude and a commitment to delivering outstanding customer experiences.

Nice To Haves

• Experience in customer service or related fields is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person.
• Assist customers by providing information about services, scheduling appointments, and resolving concerns.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal teams to ensure timely service delivery and customer satisfaction.
• Follow up with customers to ensure issues are resolved and expectations are met.
• Handle customer complaints with empathy and escalate issues as necessary.

Benefits

• Competitive compensation package.
• Opportunity to work in a supportive and dynamic team environment.
• Professional development and training opportunities.
• Health and wellness benefits.
• Employee discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed