Customer Service Representative

Adams Sanitation•Milton, FL

About The Position

To be responsible for assisting customers by addressing inquiries, resolving issues, and providing information about products or services. They ensure a positive customer experience by delivering prompt, professional, and courteous support.

Requirements

Exceptional verbal and written communication skills to engage effectively with both customers and internal teams.
Strong organizational abilities with meticulous attention to detail.
Reliable, trustworthy, and ethical work habits with a commitment to delivering quality service.
Ability to excel in a fast-paced, dynamic environment, managing multiple tasks efficiently while maintaining focus on customer satisfaction.
Strong problem-solving skills and a proactive approach to addressing customer needs.
A collaborative, team-oriented mindset with a passion for shared success and collective goals.
High school diploma, GED, or equivalent.
One to two years of experience in a customer service or office environment.
Proficiency with Microsoft Office and familiarity with customer service software
BACKGROUND CHECK REQUIRED

Responsibilities

Serve as the first-line representative, delivering exceptional service that exceeds customer expectations in every interaction.
Inform customers about route changes and delays, providing timely and accurate updates to keep them well-informed.
Relay customer inquiries and concerns to the appropriate Operations team members, ensuring prompt resolution and follow-up.
Maintain up-to-date customer records, ensuring accuracy and consistency across all customer interactions.
Communicate billing information clearly, explaining bill cycles, and processing payments to assist customers in managing their accounts.
Respond to incoming phone calls, handling a variety of requests including new accounts, account changes, service adjustments, bulk or special pick-ups, dumpster rentals, and more. Escalate unresolved matters to the Customer Service Manager as necessary.
Stay current on company service policies, ensuring that you provide accurate and relevant information, even in challenging customer situations.
Actively engage in training and growth sessions with supervisory staff, fostering continuous learning and improvement.
Support and embody the company’s core values, contributing to a positive and motivated team culture.
Collaborate with the Customer Service Manager to complete overdue account control tasks and ensure timely account resolutions.
Assist in gathering metric data and customer information as needed for internal reporting purposes.