Customer Service Representative

Destination Pet•Melbourne, FL

20d•$14

About The Position

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! We're sniffing out our next Customer Service Representative at Dog Spot Hotel —someone who can make every client feel like a VIP (Very Important Pet-parent). Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets and people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment. At Destination Pet, we’re not just another Pet/Vet care center— we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease. 🎁 Perks & Pay: Part-time health, mental health, and telehealth benefits Pay starts at $14/hour DOE + tips 📋 Reporting To: General Manager 💪 What You Should Know: You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes. Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know). Availability on evenings, weekends, and holidays (pets don’t take days off). Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.

Requirements

You’re a people-person and a pet-person.
You’ve got solid communication chops—phone, in-person, email, you name it.
Multi-line phones and computer systems don’t scare you.
You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).
You solve problems faster than a lab chasing a tennis ball.
High school diploma or equivalent required.
Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).
Availability on evenings, weekends, and holidays (pets don’t take days off).
Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.

Nice To Haves

Previous experience in customer service or retail?

Responsibilities

Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
Answering phones with a smile in your voice and multi-tasking like a pro.
Touring new clients through the facility and selling the services that keep tails wagging.
Ensuring up-to-date vaccinations are on file—because safety first.
Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
Responding to complaints with patience and professionalism — even when it’s clearly the cat’s fault .
Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions .
Jumping in to support other team members whenever needed. We’re all in this together.