Customer Service Representative

REXEL • Santa Clara, CA

48d • $26 - $33 • Onsite

About The Position

We are looking for a Customer Service Representative to join our Rexel USA team in Santa Clara, CA!
Customer Service Representative I, II, or Senior level:
Employee’s level and pay will be dependent on their level of experience, knowledge, and capabilities.
Summary:
The Customer Service Representative is responsible for providing exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus. The Customer Service Representative will add value, remove complexity in the process and ultimately free up time, enabling our sales team to develop and grow accounts. Will also have responsibility for jointly managing our most critical key customers.

Requirements

• 2+ years of relevant experience
• High School or GED - Required
• Excellent customer service and interpersonal skills
• Ability to effectively communicate orally and in writing with customers, suppliers, and employees
• Working knowledge of Microsoft Office
• Ability to navigate and utilize online resources related to essential job duties and responsibilities
• Knowledge of basic algebra, percentages, addition, subtraction, multiplication
• Must be a self-starter with the ability to work independently and with little supervision
• Must demonstrate good time management skills
• Must possess strong planning, organizational and execution skills
• Must have the ability to set goals and meet deadlines
• Must possess excellent customer service skills
• Must demonstrate ownership of assigned responsibilities and ability to get the job done in a timely manner
• Must possess strong knowledge of electrical products

Responsibilities

• Assigned a specific group of accounts that have sales targets and responsibilities
• Establish, develop, and maintain excellent working relationships with customers, suppliers, and co-workers
• Project a positive, professional image of the company in all communications with customers, vendors, co-workers, and suppliers
• Perform duties in a professional manner by promptly providing accurate and thorough pricing quotations, product information, and order information
• Take ownership of customer’s requests, inquiries, and concerns promptly; follow through to customer’s satisfaction
• Act as main point of contact between customer and internal departments to ensure customer satisfaction
• Respond to all customer requests within same business day
• Process order entry information within same business day
• Ask customers pertinent questions to define expectations regarding delivery dates and price
• Suggest alternative products when a customer requested product is not available
• Take an active role in selecting, sourcing products, and providing solutions to assigned customers
• Report lost sales
• Write credits in a timely manner
• Analyze system generated reports to proactively track, expedite, and communicate to customers any changes in order promise dates
• Stay current with industry trends, products, and services; actively participate in vendor programs and courses
• Inform customers of industry events, product updates, and promotions
• Achieve overall gross margin levels established by management; profitably grow market share
• Establish proficiency in current business system and related applications
• Take lead role in vendor pricing negotiation and special pricing agreement management for assigned accounts
• Provide collection assistance for assigned accounts as required to support credit department
• Coordinate with Account Manager on strategy and relationship building for assigned accounts
• Acquire knowledge of the company’s organization, structure, product lines, and policies and procedures
• Assist counter sales, as needed
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees