Customer Service Representative

ScanSource • Greenville, SC

22d • $35,000 - $40,000

About The Position

Summary: Assist sales and customers with post sales issues, including RMA related issues. Essential Job Duties: Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers. Receive requests over the intranet, internet, fax, and telephone. Provide Tracking, Bill of Lading, and Proof of Delivery Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse Take hunt group calls. Work with transit carriers on freight credits and ship damage claims. Works closely with warehouse personnel to resolve shipping discrepancies. Other duties as assigned (ISO support, other operational assignments, etc…) Regular attendance is an essential function of the Customer Service Representative position Hours for this particular position will be from 8:30 am to 5:30 pm Reporting Relationships: Receives general supervision from the Manager of Customer Service Direct contact with customers, internal departments, the Manager of Customer Service, as well as close interaction with other customer service representatives.

Requirements

• Above average computer skills
• Able to function as part of a team in a multi-task environment
• Strong organizational and follow up skills
• High School diploma
• Ability to sit a computer terminal for long periods of time
• Ability to be physically in attendance at workstation during normal business hours designated for the position
• Ability to travel 0% to 10% of the time. Includes long period of time on telephone and at a computer terminal
• Ability to lift 20 to 30 lbs

Nice To Haves

• Some college course work
• Proficiency in foreign language (Spanish, Portuguese, French, German)
• SAP Experience

Responsibilities

• Assist sales and customers with post sales issues, including RMA related issues
• Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers
• Receive requests over the intranet, internet, fax, and telephone
• Provide Tracking, Bill of Lading, and Proof of Delivery
• Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse
• Take hunt group calls
• Work with transit carriers on freight credits and ship damage claims
• Works closely with warehouse personnel to resolve shipping discrepancies
• Other duties as assigned (ISO support, other operational assignments, etc…)
• Regular attendance

Benefits

• medical/dental/vision coverage
• life insurance
• 401(k) plan with matching provision
• 128 hours of paid time off (PTO) each calendar year (prorated for date of hire)
• 8 paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees