Customer Service Representative RiverPlex

Peoria Park District•Peoria, IL

41d•$15 - $15•Onsite

About The Position

Under the direct supervision of the Coordinator of Member Services, the Customer Service Representative – RiverPlex, will be responsible for all functions at the front desk including but not limited to: Enthusiastically greet all members/guests/staff upon entrance to the facility. Answer phones, qualify calls, and direct them to the appropriate person. Read Hot Notes and apply information from them to daily duties – Give correct information at all times. Keep informed on all facility information/upcoming events. Scan member ID cards and verify membership status – take appropriate action when “Alerts” warrant. Issue wristbands to the appropriate population. Run POS transactions. Look up members in Aphelion. Ensure forms are filled out correctly. Control the flow of traffic with a calm and friendly demeanor. Answer questions correctly, handle suggestions and concerns with tact and caring with the ability to refer to policy. Fold towels, maintain adequate stock, and monitor the quality of the product. Keep desk, carpet, lobby, windows, and rugs cleaned and organized at all times. Tag lost and found using detail in descriptions. Maintain facility information, flyers, brochures, and office supplies. Maintain open communication with supervisor regarding all issues, i.e., staffing, new ideas, problems, etc. Attend monthly mandatory staff meetings. Follow all safety procedures that pertain to the duties performed. Support all aspects of the Park District’s safety program. Perform other duties as assigned. The work requires some physical exertion in handling supplies and materials relevant to programming. Prolonged standing, bending, and stooping. Ability to understand and complete paperwork and record-keeping in order to complete duties. Ability to operate a computer, copy machine, scanner, etc. Ability to lift up to 40 lbs.

Requirements

A high school diploma or equivalent.
Strong customer service skills/experience required.
Ability to perform basic computer functions.
Ability to work cooperatively and harmoniously with people of all ages/economic levels in an enthusiastic and caring manner.
Ability to make decisions, problem-solve, diffuse angry situations, retain a vast amount of information, and relate to policy using common sense and diplomacy.
Ability to multi-task and react positively to changing situations/policies.
Ability to stand for extended periods of time.
Ability to work a minimum of 12 hours per week and have the flexibility to work different shifts/days, as needed.
Ability to be professional, respectful, accountable, innovative, to follow safety procedures, and be equitable to both internal and external customers.

Responsibilities

Enthusiastically greet all members/guests/staff upon entrance to the facility.
Answer phones, qualify calls, and direct them to the appropriate person.
Read Hot Notes and apply information from them to daily duties – Give correct information at all times. Keep informed on all facility information/upcoming events.
Scan member ID cards and verify membership status – take appropriate action when “Alerts” warrant.
Issue wristbands to the appropriate population.
Run POS transactions.
Look up members in Aphelion.
Ensure forms are filled out correctly.
Control the flow of traffic with a calm and friendly demeanor.
Answer questions correctly, handle suggestions and concerns with tact and caring with the ability to refer to policy.
Fold towels, maintain adequate stock, and monitor the quality of the product.
Keep desk, carpet, lobby, windows, and rugs cleaned and organized at all times.
Tag lost and found using detail in descriptions.
Maintain facility information, flyers, brochures, and office supplies.
Maintain open communication with supervisor regarding all issues, i.e., staffing, new ideas, problems, etc.
Attend monthly mandatory staff meetings.
Follow all safety procedures that pertain to the duties performed. Support all aspects of the Park District’s safety program.
Perform other duties as assigned.