Customer Service Representative

Resource Label Group • Town of Smithtown, NY

1d

About The Position

The Customer Service Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for products via order entry and basic account servicing. The ideal candidate will have excellent technology and communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus. This position reports to the Manager, Customer Service.

Requirements

• 2+ years related experience and/or training, or equivalent combination of education and experience
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from groups of managers, vendors and customers
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to read and interpret ruler, scales and other measurement devices

Nice To Haves

• Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus

Responsibilities

• Speaks directly with internal and external customers collecting customer information and product specifications
• Receives purchase orders from customers via email, fax, or telephone. Reviews all aspects of the order before accepting order and confirming
• Processes new purchase orders into the system specific to individual job and customer including any delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders always maintaining clear and fluid communication
• Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production
• Routes inquiries and complaints in a timely manner exhibiting excellent service and follow through
• Prioritize workload as necessary, which may require selecting from several alternatives to best meet the needs of the business
• Receives tickets for shipped or delivered products and begins billing process; verifies shipping report against packing lists and reviews Customer Transaction Report
• Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees