Customer Service Representative
About The Position
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information. Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request. Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety Perform other duties as assigned above tasks may vary slightly depending on the specific team/program requirements.
Requirements
- support
- customer service
- call center
Responsibilities
- Minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information.
- Handle inbound and outbound calls to schedule medication delivery and payment
- Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff
- Update concise progress notes
- Answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request.
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate
- Identify and report adverse events AEs and product complaints PCs to clinicians
- Perform other duties as assigned
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
