Customer Service Representative
About The Position
Description Responsibilities: Assist customers via phone, email, and in person Process orders, payments, returns, and customer accounts Provide accurate product and policy information Resolve customer concerns and initiate paint match requests Collaborate with Sales, Operations, and AR/Credit teams Maintain accurate customer records Identify opportunities to recommend additional products Qualifications: Strong communication and problem‑solving skills Positive, customer‑focused attitude Comfortable using computer systems (ERP/CRM experience a plus) High school diploma or equivalent Customer service experience preferred, not required —training provided Schedule & Environment: Day shift Office‑based role with occasional walking and light lifting (up to 20 lbs) Learn more about us at www.finishworks.com
Requirements
- Strong communication and problem‑solving skills
- Positive, customer‑focused attitude
- Comfortable using computer systems (ERP/CRM experience a plus)
- High school diploma or equivalent
Nice To Haves
- Customer service experience preferred, not required —training provided
Responsibilities
- Assist customers via phone, email, and in person
- Process orders, payments, returns, and customer accounts
- Provide accurate product and policy information
- Resolve customer concerns and initiate paint match requests
- Collaborate with Sales, Operations, and AR/Credit teams
- Maintain accurate customer records
- Identify opportunities to recommend additional products
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
