Customer Service Representative

ASSOCIATED PACKAGING INCORPORATED•Gallatin, TN

About The Position

As a Customer Service Representative (CSR), you are a key member of one of the nation’s fastest growing companies. Rather than working in a call-center environment, here the CSR will form tactical business relationships with specific sales partners and customers to ensure that the needs of both are met in a timely and efficient manner. The CSR serves as a liaison to provide product information, solutions, and excellent customer service. With a focus on accuracy and efficiency, the CSR plays a vital role in maintaining the standards that have made Associated Packaging, Inc. an industry leader for many years. The Customer Service Representative (CSR) will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The CSR will resolve customer issues in a timely manner and provide exceptional customer service to all clients.

Requirements

Bachelor's Degree preferred
High School Diploma (or GED or High School Equivalence Certificate) required.
Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
Understanding the implications of new information for both current and future problem-solving and decision-making.
Excellent written and verbal communication skills
Organized, multi-task, high-paced, team player.

Responsibilities

Answer customers' questions about products, prices, and availability.
Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
Process invoices through customer portals and websites as they require
Obtain vendor quotes and communicate pricing to customers and salespeople.
Process vendor payables.
Research and resolve billing issues.
Confirm freight rates and invoicing with freight carriers.
Assist sales team in researching and resolving customer needs.
Participate in physical inventory and cycle counts of materials and parts.
Review purchasing reports and place stock orders accordingly.
Coordinate with vendors and customers to resolve problems on damaged items.
Verify outbound orders.
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Special projects as assigned.