Customer Service Representative

Wesco•Bayonne, NJ

25d

About The Position

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Requirements

High School Degree or Equivalent required
Valid Driver’s License, with a satisfactory driving record required
Associates’ Degree
2-4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel, and e-mail
Ability to travel up to 25%

Responsibilities

Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back-up support to account managers with telephone inquiries.