Customer Service Representative
About The Position
Long considered Southwest Florida’s first choice for residential and commercial air conditioning, refrigeration, and appliance repair, our group of companies has proudly served the community for over 50 years. Grande Aire Services - Immediate Customer Service Representative Needed Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Join Grande Aire Services, the leading choice for air conditioning, refrigeration, and appliance repair in Southwest Florida for over 50 years. We are seeking a highly skilled and motivated Customer Service Representative who shares our passion for providing exceptional service to uphold our tradition of excellence. Customer Service Representative - Compensation and Benefits: Hourly Rate: $17-$20 per hour based on experience Paid time off 100% Paid Employee Medical Insurance Dental, Vision, and Life Insurance 401(k) matching Referral bonuses and Employee discounts Customer Service Representative - Key Responsibilities: Prefer at least 1 year of high-volume call center experience. Answer all incoming calls and assist customers Convert potential customers into booked calls Set up new customers in ERP and maintain detailed records Coordinate appointments and dispatch effectively Promote company services and products enthusiastically Handle difficult customer situations with prompt responses Provide support via various communication channels Participate in accounts receivable activities Escalate issues for timely resolution Solicit and respond to customer feedback Meet/exceed assigned goals consistently If you are a self-starter with exceptional organizational skills and a dedication to customer service, apply now to kickstart a rewarding career with us!
Requirements
- Prefer at least 1 year of high-volume call center experience.
- self-starter with exceptional organizational skills and a dedication to customer service
Responsibilities
- Answer all incoming calls and assist customers
- Convert potential customers into booked calls
- Set up new customers in ERP and maintain detailed records
- Coordinate appointments and dispatch effectively
- Promote company services and products enthusiastically
- Handle difficult customer situations with prompt responses
- Provide support via various communication channels
- Participate in accounts receivable activities
- Escalate issues for timely resolution
- Solicit and respond to customer feedback
- Meet/exceed assigned goals consistently
Benefits
- Paid time off
- 100% Paid Employee Medical Insurance
- Dental, Vision, and Life Insurance
- 401(k) matching
- Referral bonuses and Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
