Customer Service Representative
About The Position
Service Department Customer Service Admin Reports to Service Manager Key relationships: Service Manager, Service Technicians, Independent Contractors, Production Manager and Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, and Parts Manager, Parts Assistant, Purchasing Primary Responsibilities: Call/Take phone calls from homeowners and retailers in their respective areas Contacts home owner and evaluates cosmetic repairs needed from list they supplied Verify correct home owner information, phone numbers, email address, home location physical address Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty Contact retailers regarding and lot or display model re-work Assign technician to home owner within their geographic location Writes Work Orders for Service Technicians/Contractors Writes up parts needed Attaches Décor Page for home and any schematics needed to complete repairs at job site Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc. Finalize work orders, and determinations for state – close out in system (Deacom). Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings. Review completed work orders for any flaws, or inadequacies on technician’s part.
Requirements
- Requires a high school diploma or its equivalent.
- Working as a Customer Service typically requires 1-3 years of related experience.
- May be entry level if some experience in the skill.
Nice To Haves
- Bilingual is Preferred
- AR/AP experience a plus
Responsibilities
- Call/Take phone calls from homeowners and retailers in their respective areas
- Contacts home owner and evaluates cosmetic repairs needed from list they supplied
- Verify correct home owner information, phone numbers, email address, home location physical address
- Contact every home owner to advise that their work order is in progress.
- Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
- Contact retailers regarding and lot or display model re-work
- Assign technician to home owner within their geographic location
- Writes Work Orders for Service Technicians/Contractors
- Writes up parts needed
- Attaches Décor Page for home and any schematics needed to complete repairs at job site
- Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
- Finalize work orders, and determinations for state – close out in system (Deacom).
- Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings.
- Review completed work orders for any flaws, or inadequacies on technician’s part.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
