Customer Service Representative

Holmen Cheese LLC•Holmen, WI

18d

About The Position

Due to a recent promotion we are looking for our next Customer Service Representative. This individual will play an essential role in ensuring our external customers have a positive experience with Holmen Cheese. This role will encompass responsibilities that impact multiple departments daily. The person in this role will ensure accuracy of sales order entries, customer satisfaction, timeliness, and thoroughness of all aspects of the customer experience. Good computer skills are a must for the person in this role, particularly experience with Microsoft Excel, ERP programs, and outlook. This is not a 100% sit behind a desk job. It will require trips to the warehouse and helping prepare samples up to 50lbs for shipment.

Requirements

We are looking for a team member who can join a dynamic team and contribute right away.
To be successful in this role the team member will have good computer skills, exceptional customer service skills, critical thinking, mult-tasking and problem-solving skills.
In this role the team member will need to be able to think on their feet when dealing with customers both internal and external.
In addition, this team member will be required to interact out in the plant with warehouse staff and forklift drivers.

Responsibilities

Receives incoming calls, emails, mail and small parcel packages and direct as needed
Welcomes visitors and notifies appropriate staff of their arrival
Ensures entry way and conference rooms are cleaned and supplied as needed
Receive customer communication via telephone, email, mailings, and to support the sales and accountmanagement efforts of the sales team.
Build and maintain customer relationships and effectively interact with all departments to resolve issues in a timely manner
Maintain designated inventory rack in the warehouse for customer samples
Pick product from warehouse, convert, package and ship sample requests in a timely manner
Entering sales orders into the company ERP system
Support in client interactions and solving customer issues to ensure customer satisfaction.
Ensure reporting and communication is frequent and bi-directional within team and internal departments.
Monitor Sales Order status report to ensure customer expectations for delivery are communicated and met.
Utilize troubleshooting and time management skills to exceed customer expectations.
Help coordinate outbound trucking to ensure timely delivery of goods
Support warehouse team by scheduling shipments at bottom of warehouse calendar
Assist drivers with directions to the facility as needed
Ensure export paperwork is done for shipments if applicable.
Ensure customer pricing is communicated correctly and up to date in ERP system
Involvement in monthly Sales and R&D pipeline meetings
Perform other duties or responsibilities as assigned.