Customer Service Representative

ABF Security • Fenton, MO

70d

About The Position

The selected candidate will be able to troubleshoot, report, schedule, and answer general technical questions. Create, process and track all service calls Distribute work orders to all technicians Schedule service appointments with customers Respond to daily service desk emails Escalate problems and reassign calls when appropriate Accurately report service data Maintain effective communication with service team members Develop working knowledge of all operating standards, practices, and procedures Provide customer contact for all post-installation problems

Requirements

• At least 6 months of technical customer service experience is preferred
• Exceptional communication and customer service skills
• Superior critical thinking skills
• High school diploma or equivalent
• Must be self-motivated as well as thrive being part of a high energy, goal oriented team.

Responsibilities

• troubleshoot
• report
• schedule
• answer general technical questions
• Create, process and track all service calls
• Distribute work orders to all technicians
• Schedule service appointments with customers
• Respond to daily service desk emails
• Escalate problems and reassign calls when appropriate
• Accurately report service data
• Maintain effective communication with service team members
• Develop working knowledge of all operating standards, practices, and procedures
• Provide customer contact for all post-installation problems

Benefits

• paid holidays
• paid vacation and sick time
• medical
• dental
• vision
• life
• disability
• 401(k)
• profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED