Customer Service Representative

TEKsystems•Pompano Beach, FL

35d•$19 - $25•Hybrid

About The Position

As a Senior Customer Service Representative, you’ll play a key role in keeping our service operations in top gear. This position focuses on handling inquiries related to contract administration, dealer web portal access, and supply orders, all while building strong relationships and delivering high-quality support that keeps our business moving forward. The ideal candidate brings over two years of experience delivering extraordinary customer service, paired with a friendly demeanor, a strong customer-first mindset, and a collaborative spirit. The Senior Customer Service Representative knows how to navigate challenges with resourcefulness and innovation, maintaining clear and effective communication while following established processes. With exceptional written and verbal communication skills, sharp attention to detail, and the ability to multitask across systems, this individual ensures every request is handled with precision.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of customer service experience in a channel contact center.
Ability to work 9:30am–6:00pm EST in a hybrid environment (2 days in office, 3 days from home).
Strong motivation and a positive team player attitude.
Excellent verbal, written, and active listening communication skills.
Strong interpersonal skills with emotional intelligence and problem-solving capabilities.
Critical thinking and ability to manage high-pressure customer interactions.
Proficient in multitasking across multiple systems and screens; strong data entry and typing skills.
Experience with Microsoft Office and other relevant software tools.
Ability to manage priorities in a fast-paced environment.
Technologically savvy with the ability to quickly learn new systems.
Bilingual proficiency in English and Spanish is a must.

Nice To Haves

Basic understanding of products and systems is a plus.

Responsibilities

Respond to inquiries from field representatives, dealerships, customers, and lenders.
Provide high-quality, individualized customer service via email, telephone, and chat.
Apply knowledge of the organization, products, services, and policies to resolve customer issues.
Address and resolve customer questions, complaints, and requests, including contract interpretation.
Deliver technical support to auto dealers for portal access and troubleshooting.
Generate and provide accurate reports using tools.
Interact effectively with various departments and associates, including management.