CUSTOMER SERVICE REPRESENTATIVE

ORAFOL AMERICAS INC•Wallingford, CT

19h•Onsite

About The Position

The Customer Service Representative is responsible for an assigned customer base along with the administrative tasks associated with the position. Perform special requests as directed by the Customer Service Manager. Follow prescribed safety guidelines in accordance to Orafol’s Safety program. Maintains an optimal level of product quality and adheres to Orafol’s Quality Program. Each employee is expected to complete the scheduled tasks efficiently and within the designated time duration.

Requirements

BS or BA Degree
Individuals without the required Degree can be considered if their work experience and qualifications match the content of this job description.
2-5 years of prior sales/customer service experience, preferably in the plastics industry.
Ability to adjust priorities and manage time wisely in a fast-paced environment.
Ability to respond to direction from multiple people in a team environment.
Ability to strive towards continuous improvement.
Ability to work independently and multi-task in a fast paced environment
Ability to work well under time/deadline pressure.
Ability to work with little to no supervision, multi-task and meet deadlines; Detailed-oriented.
Must be a fast learner, driven and self-motivated
Must be well organized and responsive to customer needs.
Must has a positive “can do” attitude and a sense of accountability; takes initiative.
Proficient in Microsoft Office specifically Excel and Word.
Required to maintain a clean and presentable work area and appearance
Strong interpersonal, communication, organizational and follow-through skills.

Responsibilities

Answer phones as needed.
Assemble and ship sample packages.
Promptly provide customer with samples as required and facilitate any follow up necessary.
Assist sales team with requests for sales tools, and collateral, etc.
Complete special projects and assignments that are not specific to this outline but as required and directed by supervisor.
Develop and publish Customer Status reports as required for specific customers.
Enter Sales Orders into the order entry system in a prompt and accurate manner, including order acknowledgements.
Maintain direct Customer base as required.
Perform duties and responsibilities with a sense of purpose, professionalism and attention to detail.
Perform prospecting calls to new customers.
Publish reports documenting call activity.
Prepare quotations and publish follow up information.
Prepare shipping of finished orders which include packing slips, Bill of Ladings, etc.
Printing, scanning, and copying documents as requested.
Process sales invoices.
Promote a team environment.
Utilize resources in a way that minimizes cost and maximizes productivity.
Foster safe work practices.
Perform other duties as assigned or as the situation dictates.
Perform special requests as directed by the Customer Service Manager.
Follow prescribed safety guidelines in accordance to Orafol’s Safety program.
Maintains an optimal level of product quality and adheres to Orafol’s Quality Program.
Each employee is expected to complete the scheduled tasks efficiently and within the designated time duration.