Customer Service Representative

The Dixon Group•Winchester, VA

17d•Onsite

About The Position

Dixon Fire is looking for a Customer Service Representative to join our team in Winchester, VA! This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in helping customers find the right solutions. As a key member of our team, you’ll assist customers with sales and product inquiries, process orders, coordinate shipments, and provide exceptional service with every interaction. You’ll play an important role in ensuring our customers’ satisfaction and upholding Dixon’s reputation for quality and reliability. About Us: The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

Requirements

High school diploma or equivalent required.
2–5 years of customer service or inside sales experience (call center, retail, services, or B2B preferred).
Excellent communication skills—both written and verbal.
Strong organizational skills with the ability to multitask.
Proficiency in Microsoft Office & Google applications.
A professional attitude, strong work ethic, and commitment to delivering great service.
Mechanical aptitude and curiosity to learn about technical products

Nice To Haves

Experience in hose & fitting, fire protection, or industrial distribution industries is a plus.

Responsibilities

Communicate with customers via phone, email, and internal systems to provide timely, accurate support.
Process orders and coordinate shipments to ensure smooth delivery.
Handle customer concerns determining the best way to resolve issues.
Collaborate with team members to manage accounts and projects.
Hands-on Customer Service, Sales and Quality related operational duties.
Maintain a strong understanding of company policies and product offerings.
Contribute to a positive, team-oriented environment.
Other duties as assigned.