Customer Service Representative

SP Plus Corporation•San Antonio, TX

1d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company focused on real-world applications, specifically using computer vision for checkout-free parking experiences. This eliminates the need for tickets, machines, apps, or credit cards, allowing users to simply "drive in and drive out." SP+ is the largest parking network in America, with over 23,000 employees operating at over 4,000 locations across North America and Europe. The company is currently reinventing parking, recognizing its importance and widespread impact, with future plans to extend checkout-free experiences to other everyday activities, aiming to save people valuable time.

Requirements

High School Diploma or an equivalent combination of experience and education.
Experience with automated parking access control hardware and software or a high aptitude for technology.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to make change.
Ability to read, write and interpret the English language.
Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Exhibits sound and accurate judgment.
Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions.
Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
Ability to effectively respond to customer problems or complaints.
Must be proactive with strong personal drive and proven customer service skills.
Must be willing to lead by example.
Must be willing to work a flexible schedule.
If driving a company vehicle or on company business, must have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record.

Responsibilities

Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility.
Assists customers in making payment to fully automated revenue control equipment.
Goes above and beyond to deliver an exceptional client and customer experience.
Assists in the management of the day-to-day activities of the assigned location.
Monitors parkers in pay-in lanes.
Makes every customer interaction a moment that matters through friendly and professional conduct.
Willing to assist customers that have forgotten where they parked their vehicle.
Performs other necessary functions as assigned.
Conducts garage and facility audits as required by management.
Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
Makes change (if required) for customers before transactions.
Quotes rates for parking services.
Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
Resolves customer complaints independently or with the aid of a supervisor.
Answers telephone in a prompt and courteous manner (if required).
Maintains cleanliness of facility and picks up trash in the surrounding area.
Presents themselves professionally (neat appearance and in uniform) at all times while at work.
Arrives to work on time for scheduled shifts.
Completes any other duties that may be assigned by the supervisor.