Customer Service Representative

Midland Health • Midland, TX

34d

About The Position

Responsible for answering and completing timely, all Patient Account inquiries via telephone, email, internet and in-person interaction with patients, insurance companies, physicians, community agencies, guests and other customer. This position requires the exercise of courtesy and patience to maintain positive patient relations. This position is also responsible for completing patient requested refunds, working bankruptcy notifications, and filing and releasing liens related to liability claims. Other clerical duties within scope-of-work may also be included that have not been specifically noted. SHIFT AND SCHEDULE Monday - Friday: 8:00 AM - 5:00 PM

Requirements

• High School diploma or equivalency required.
• One (1) year experience in customer service in a medical business environment (hospital, insurance company, doctor’s office), medical collections or related field.
• Good written and verbal communication skills
• Must be able to type 35 wpm and operate a personal computer with the ability to use Microsoft Outlook, Excel and Word
• Ability to understand and explain the hospital’s use of collection agencies and vendors to peers, patients and guests.

Responsibilities

• Answering and completing timely, all Patient Account inquiries via telephone, email, internet and in-person interaction
• Completing patient requested refunds
• Working bankruptcy notifications
• Filing and releasing liens related to liability claims
• Collect on accounts by collecting payment in full or establishing payment arrangements with patients on accounts not currently assigned to a vendor or agency.
• Research patient payment discrepancies and request resolution via transfer of payment, refund, etc.
• Able to read, understand and explain insurance carrier contracts and different types of reimbursement as well as accurately figure patient cost share for specific insurances.
• Ability to understand and explain authorization, verification, appeals, quotes and medical necessity issues and all patient discounting policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED