Customer Service Representative
About The Position
Looking to continue your career in customer service? Bruni & Campisi, part of the renowned Apex Service Partners network, has an exciting opening for a Customer Service Representative. We're seeking someone who is passionate about helping people and wants to be part of improving lives every day. As a member of the Apex Service Partners family, Bruni & Campisi offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you’re eager to make a positive impact and join a growing team, this is the opportunity for you!
Requirements
- 3-5 years of customer service experience, ideally in a call center environment.
- Preferred 3+ years of experience working in a customer focused environment or call center setting.
- Attention to Detail: Strong attention to detail and accuracy when entering customer information and scheduling appointments.
- Communication Skills: Excellent phone etiquette with the ability to effectively communicate with customers and team members.
- Team Player: A conscientious, team-oriented individual with a positive attitude and strong work ethic.
- Character: Honesty, integrity, and a commitment to delivering high-quality service.
- Availability: Flexible schedule with reliable transportation.
- Computer/software knowledge is a plus.
- 3-5 years of experience
- 100% onsite (in office)
- Weekend Schedules will be remote (if informed by your manager)
- Afternoon and Evening Availability will be required
Nice To Haves
- Tech Skills: Computer/software knowledge is a plus.
Responsibilities
- In-bound/Out-bound Calls: Handle a high volume of in-bound and out-bound customer calls with professionalism and efficiency.
- Booking and Scheduling: Schedule maintenance calls and appointments by booking in-bound calls and responding to customer emails.
- Sales: Promote and sell products and services to existing customers based on their needs.
- Customer Interaction: Respond to customer inquiries, troubleshoot concerns, and resolve any issues in a friendly, courteous manner.
- Overflow Call Management: Assist in handling overflow calls to ensure smooth operations and customer satisfaction.
- Making 100+ Calls Daily: Maintain productivity by scheduling and confirming maintenance calls, ensuring efficient time management.
- Documentation: Maintain accurate and detailed records of customer interactions, scheduling details, and any sales or services rendered.
Benefits
- Medical, Prescription, Dental, and Vision Insurance: Comprehensive coverage with minimal out-of-pocket expenses.
- Disability & Term Life Insurance: Financial security for you and your loved ones.
- Matching 401(K) Benefits: Build your future with our competitive retirement savings plan.
- Ongoing Training & Development: Opportunities for continuous growth and skill enhancement.
- Paid Holidays: Enjoy paid time off for holidays.
- Paid Time Off (PTO): Generous paid time off for a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
