Customer Service Representative
About The Position
Vancouver Hauling, a Waste Connections company, is looking for a Customer Service Representative to join the team in Vancouver, WA! M-F, 8-5 pm. Pay starts at $21.50/HR with regular wage increases. Waste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and lots of room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Join us and be a part of a winning team!
Requirements
- High school diploma or equivalent preferred.
- Minimum of 2 years experience in a customer service role.
- Proficiency in Microsoft Word, Excel, and email systems; strong typing and 10-key skills required.
- Excellent organizational, written, and verbal communication skills.
- Strong problem-solving and analytical abilities, including data collection, reporting, and solution development.
Responsibilities
- Collaborate with other departments to resolve customer disputes efficiently while developing proficiency in proprietary operational systems.
- Conduct customer interviews and input relevant information into company databases, handling inquiries in person and via phone regarding service orders, installations, disconnections, or changes.
- Prepare and complete service-related documentation, including contract forms, service charges, deposits, change-of-address records, and discontinuation orders.
- Utilize software applications effectively, with proficiency in Microsoft Word and Excel.
- Provide exceptional customer service that fosters positive relationships and supports company reputation.
- Communicate with customers and team members to identify service needs and resolve issues or complaints promptly and professionally.
- Thrive in a fast-paced, high-volume call environment, promoting and upselling additional services when appropriate.
- Provide reception coverage as needed.
Benefits
- medical
- dental
- vision insurance
- flexible spending account
- long-term and short-term disability insurance
- life insurance
- 401 (k) retirement plan
- unlimited opportunities to "Connect with Your Future."
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
