Bedrock: Customer Service Representative

Bedrock • Shiner, TX

7h

About The Position

Job Description: Customer Service Representative
Do you thrive on delivering top-tier service and building lasting customer relationships?
Are you organized, adaptable, and great at problem-solving in fast-paced environments?
Does the opportunity to represent a premier ammunition brand excite you?
Do the values of stewardship, versatility, and family resonate strongly with you?
Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?
Then Texas Ammunition is right for you!
Customer Service Representative Job Summary
The Customer Service Representative provides exceptional service to customers, vendors, and internal teams by phone, email, and in-person. This role is essential in ensuring timely responses, order accuracy, and smooth operations by maintaining a deep understanding of Texas Ammunition products and services.

Requirements

• Strong computer proficiency (MS Office, Outlook)
• Excellent verbal and written communication
• Ability to multitask and remain organized under pressure
• Strong interpersonal skills and customer empathy
• Clean, professional demeanor and workspace habits
• Problem-solving mindset
• High school diploma or GED required
• Must have a valid driver's license with a clean three-year driving history

Nice To Haves

• ERP software and Microsoft Office experience preferred

Responsibilities

• Deliver a five-star customer experience in all interactions
• Accurately enter and manage data in the company system
• Follow up on orders to ensure delivery and customer satisfaction
• Address customer feedback and complaints in collaboration with Supervisor
• Gather customer insights to support continuous improvement
• File and organize order records
• Collaborate with production, shipping, and warehouse teams
• All other duties assigned by management

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Time Off
• Profit Sharing
• Counseling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED