Customer Service Representative

Wallside Windows • Taylor, MI

4h • Onsite

About The Position

Processes incoming customer service related calls in a prompt, courteous and professional manner ensuring the highest service standards and data entry accuracy.

Requirements

• High school diploma or equivalent.
• Prior experience working in customer service, preferably in a high-volume call center environment.
• Excellent communication and interpersonal skills to effectively and professionally communicate with customers and other team members.
• Empathetic and strong problem resolution skills; the ability to handle customer complaints, diffuse upset customers, and ask questions while being levelheaded.
• Detail-oriented with the ability to multi-task and prioritize in a fast paced, high-volume environment with an emphasis on data entry accuracy and timeliness.
• Exceptional follow-through and organizational abilities.
• Ability to be able to work independently or as a team.
• Strong computer proficiency.

Responsibilities

• Answer incoming phone calls via a queue from customers with service related issues, questions and concerns.
• Research contract information to determine whether requested service work is covered under warranty.
• Open service order(s) in the computer system and schedule service appointments.
• Calculate and provide pricing on service quote estimates for non-warranty service work.
• Assess service needs and elevate non-standard service issues for resolution.
• Pull files/customer contracts & enter completed data into computer as needed.
• Filing, faxing, copying and other responsibilities and tasks as assigned by the Service Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED