Customer Service Representative

AmeriVet

17d•Onsite

About The Position

At All Paws Veterinary Center, we believe every pet deserves compassionate, high-quality care — and every client deserves to feel supported by a friendly, knowledgeable team. We’re a busy, small-animal practice in Upper Marlboro, MD, with a dedicated staff that values teamwork, positivity, and a great sense of humor. Position Overview: We’re looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our front desk team. The CSR is the first friendly face our clients see and a key part of delivering an excellent client experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and loves both people and pets.

Requirements

Excellent communication and multitasking skills
Friendly, empathetic, and calm under pressure
Comfort with computers and scheduling software
A genuine love for animals and commitment to client care

Nice To Haves

Previous customer service or veterinary experience preferred (but not required)

Responsibilities

Greet clients and their pets with warmth and professionalism
Answer phone calls, schedule appointments, and manage client communications
Check clients in and out for appointments and procedures
Process payments and maintain accurate records
Support the medical team by coordinating client needs and ensuring smooth workflow
Maintain a clean, welcoming reception area

Benefits

Competitive hourly pay
Health, dental, and vision insurance options
Paid time off and holidays
Staff pet care discounts
Opportunities for growth within a supportive, team-oriented environment
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.