Customer Service Representative

XSE Group•Middletown, CT

5d•$45,000 - $50,000•Onsite

About The Position

This is an entry level position, ideal for a recent graduate or someone new to the job market who wants to gain real world experience. Successful new hires can advance both within the Customer Success department or through transfers into roles elsewhere in the company. As an associate in our Customer Success department, you will be responsible for answering 60+ calls per day, handling multiple email boxes, and assisting the sales teams. Reporting to the Manager of Customer Success, this role calls for someone who is friendly, self-driven, detail-oriented, empathetic, and can work independently as well as with fellow team members. You should be comfortable with an ever-changing environment, answering phones, and handling customer complaints. We value growth, the drive to learn, and someone who wants to provide an experience to customers that is different from others. You will be joining an experienced, fast-paced team that strives for excellence in providing a service like no other.

Requirements

Must be able to read, write, and speak English clearly.
Proficiency in Microsoft Office with a focus on Excel required
Professional sounding voice and calm demeanor required.
Ability and willingness to work onsite five days per week at our Middletown, CT, offices
Hours are 10 am to 7 pm EST, Monday through Friday
Demonstrated enthusiasm for and expression of our corporate values: Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isn’t and develop a plan to make it reality Technologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner

Responsibilities

Support daily sales function by answering phone calls, placing orders both by phone and emails.
Process return requests, credits and answering all customer service e-mails
Handle all interaction with common carriers pertaining to delivery discrepancies, i.e. call tag request, reroute of packages, etc.
Support multiple companies’ daily customer service requests.
Answer the online Chat support for all websites.
Assist account managers with bid opportunities and other customer pricing requests.
Employee must maintain an error rate of less than 0.1% each month.
Cultivate positive relationship with customers.
Drive business to the website.
Participate and improve your understanding and maneuverability in excel, outlook and other Microsoft Office Suite formats.