Customer Service Representative - Part-Time Flex Scheduling

Warehouse•Stockton, CA

7d•$21 - $23

About The Position

Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations. Flexible Part-Time Positions Available! Are you looking for a role that fits your lifestyle? At Allen Distribution, we understand that flexibility is key, whether you're balancing school, family, or other commitments. We’re excited to offer part-time positions with schedules designed to fit your needs! Benefits of the Position: You Choose When to Work: You determine when you want to work based on the available of shifts. Flexible Hours : We offer a variety of shifts to fit your schedule, whether you’re looking for daytime, evening, or weekend work. Work-Life Balance : Enjoy the ability to work around your life, not the other way around. Supportive Team Environment : Join a team that values collaboration and growth. Career Development : Gain valuable skills and experience, with opportunities to grow within our organization. How It Works: Simply Download the App on your smartphone or tablet and use your mobile number to login. Receive notifications on your App and via text when a manager updates or post new shifts. Providing your availability in the App will help your Supervisor to post shifts that fit your schedule. You can pick new skills to learn from the profile screen and your Supervisor will be notified of your interest. Go for the GOLD and track your Reliability, Experience and Consistency on your profile screen in the App. Who We’re Looking For: Reliable Self-Starters : We value employees who can work independently and show initiative. Distribution Skills: Experienced and successful work history will fit well with this position Flexible and Adaptable : Embrace change and bring a positive attitude to every shift. Passionate Team Players : We thrive when our team members support each other.

Requirements

Ability to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers.
Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.
Proficient and accurate data entry skills.
Must be able to sit for extended periods.
Must be able to twist, squat and reach above shoulder level
Flexibility
Reliability
Attitude
Willingness to learn
Initiative
Quality of Work
Follows directions
Communication
Appearance
Safety

Nice To Haves

Knowledge of multiple accounts and/or job functions within given operation.
Distribution Skills: Experienced and successful work history will fit well with this position
Flexible and Adaptable : Embrace change and bring a positive attitude to every shift.
Passionate Team Players : We thrive when our team members support each other.

Responsibilities

Accurately process incoming and outgoing orders within designated systems.
Provide customer service to daily activities related to warehousing operations.
Enter and complete all inbound and outbound orders and extra billing by end of work shift.
Review open receipts and orders daily and communicate any issues to your manager.
Assign trailers to designated dock doors to ensure efficient warehouse flow.
Follow our Standard Operating Procedures (SOP) and specific customer work instructions.
Follow established Dock Safety Policy
Follow safety and security policies and SOPs
Follow established Visitor Policy.
Follow Inbound Trailer Security and Outbound Trailer Security SOP.
Ensure that all system entries are accurately entered.
Follow our Standard Operating Procedures (SOP) and specific customer work instructions.
All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers.
Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.
Ensure lift operators have completed all inbound and outbound paperwork correctly.
Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.)
Interface directly with the customer and maintain a professional and courteous relationship with all customers.
Ensure customer requests are responded to within an hour.
Provide customer with an estimated time of completion including a factual response.
Immediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors).